A patient calls and is making unreasonable demands. You should:

Accommodating a patient's request, even when it seems unreasonable, allows for the opportunity to de-escalate the situation and promote a positive interaction. By holding off on negative judgments and attempting to understand the patient's needs or concerns, you create a supportive environment. This approach acknowledges their feelings and can often lead to a more constructive dialogue.

In situations where demands may seem out of line, maintaining professionalism and empathy can help manage the conversation effectively. Striving to find a compromise or addressing the underlying issue can resolve the patient’s frustration. Creating an atmosphere where the patient feels heard may allow for a more satisfactory outcome.

Focusing on assistance and understanding, rather than issuing threats or warnings, reinforces the importance of strong communication skills in medical administration, ensuring that patient relations are handled thoughtfully and effectively.