After time of service, what is the most appropriate next step for collecting the patient's payment?

The decision to prioritize a telephone call to the patient after a service has been rendered is rooted in effective communication and patient engagement. A direct phone call allows for immediate interaction with the patient, providing an opportunity to discuss any questions or concerns they may have regarding their payment. This personal approach can often facilitate a swift payment process or set up a payment arrangement, as the patient may feel more compelled to respond positively during a conversation rather than through impersonal communication methods.

Furthermore, a phone call can help clarify any misunderstandings related to billing or insurance coverage, ensuring the patient feels informed and supported. This method also aligns with best practices for maintaining a positive patient-provider relationship, as it demonstrates attentiveness and a willingness to assist the patient with their financial obligations. Engaging the patient this way can lead to increased satisfaction and adherence to payment timelines.