How should a telephone conversation be concluded with a caller?

Concluding a telephone conversation with a caller appropriately is essential in a medical administrative setting, as it helps foster positive relationships and leaves a good impression. By thanking the patient for calling, you show appreciation for their time and concerns, which contributes to a respectful and courteous interaction.

Ending the conversation first after expressing gratitude also reflects confidence and ensures that the conversation is wrapped up clearly, preventing misunderstandings. This approach helps establish a professional demeanor and encourages the caller to feel valued.

In contrast, other options may not effectively convey the same level of professionalism or courtesy. For instance, hanging up first without any acknowledgment can create a sense of abruptness that might leave the caller feeling unappreciated. Similarly, letting the caller hang up first might not convey a strong sense of closure, which can be important in a healthcare setting where patients may have sensitive issues on their minds.

Thus, thanking the caller and then hanging up first is a more effective and considerate way to close the conversation, enhancing the overall patient experience.