What is incorrect when documenting a telephone message?

When documenting a telephone message, it is important to record all pertinent details related to the call, regardless of its urgency. The nature of the call should always be documented, as this information helps in understanding the context and any follow-up actions needed. Focusing only on urgent calls can lead to incomplete or inaccurate records, which can potentially cause issues in patient care or communication.

Accurate documentation involves capturing the date and time of the call, the caller's full name, and potentially their date of birth if relevant to the context of the message—these are essential for identifying who the call was from and for maintaining correct records in a medical or administrative setting. Thus, neglecting to record the nature of the call can compromise the effectiveness of message documentation.