What is one reason to send a collection letter instead of making a phone call?

Sending a collection letter instead of making a phone call is advantageous because it provides formal documentation of the outstanding amount. A collection letter serves as a tangible record that outlines the debt details, including the balance owed and any relevant payment terms. This written format not only clarifies the situation for the patient but also offers both the payer and the provider a reference for their communications. It helps ensure that there is no ambiguity about the debt and keeps a clear paper trail, which is crucial for accounting and, if necessary, future legal proceedings regarding the debt. Having formal documentation also reinforces the importance of the payment request and demonstrates professionalism on the part of the medical office. This is particularly important in medical billing, where accuracy and accountability are essential.