When handling past due accounts, which action is recommended first?

Contacting the patient directly is often the recommended first action when handling past due accounts. This approach allows for open communication with the patient to discuss the situation and potentially resolve any misunderstandings regarding the account. Personal contact can often provide insight into why the account is overdue; for instance, a patient may be experiencing financial difficulties or could have simply overlooked a payment.

Direct communication can help maintain a positive relationship with the patient, as it demonstrates that the practice values their patronage and is willing to work with them. It also opens the door for payment arrangements or negotiations that might not be possible through other means, such as a formal letter or a collection agency. By addressing the issue personally, the facility shows compassion and understanding, which may lead to quicker resolution and payment.

In contrast, alternatives such as sending a formal letter or involving a collection agency can escalate tensions and potentially damage the patient-practice relationship, while writing off the debt should generally be considered only after all other avenues have been exhausted.