When posting a nonsufficient funds (NSF) check, what action should be taken?

When a nonsufficient funds (NSF) check is received, the appropriate action is to add the amount of the NSF check back to the patient's account. This is because the check was not honored by the bank due to insufficient funds in the payer's account. By posting the NSF amount back to the patient's account, it reflects that the payment was not successfully processed, and it maintains the accurate balance due from the patient. This action helps ensure that the financial records of the practice remain accurate and that the patient is aware of the outstanding balance that needs to be resolved.

This process also typically initiates a follow-up with the patient, prompting them to provide an alternative form of payment to settle their account. Keeping accurate records of such transactions is crucial for effective practice management and for maintaining clear communication with patients regarding their financial responsibilities.