When should you make personal phone calls?

Making personal phone calls during breaks is the most appropriate choice because breaks are designated times for employees to rest and manage personal matters without impacting their professional responsibilities. This allows for a clear boundary between work duties and personal life, ensuring that patient care and office workflow are not interrupted.

Additionally, making calls when out of patient view or during patient visits could compromise patient confidentiality and the overall experience for those receiving care. Urgent issues should ideally be resolved in a timely manner, but not during work hours unless under exceptional circumstances that do not interfere with patient care. Using breaks gives staff the opportunity to attend to personal matters responsibly while maintaining a focus on their professional obligations during work hours.