Which action is inappropriate when filing insurance claims?

Using fraudulent billing practices is inappropriate when filing insurance claims because it involves submitting false information to obtain payment. This unethical action can lead to severe consequences, including legal repercussions for both the medical practice and the individuals involved. Fraudulent billing undermines the integrity of the healthcare system, can result in penalties or loss of license for providers, and contributes to higher healthcare costs for everyone.

In the context of filing insurance claims, all other actions—submitting accurate billing codes, maintaining patient confidentiality, and keeping records of submitted claims—are essential best practices that ensure compliance with legal and ethical standards. Accurate billing also ensures that healthcare providers are fairly compensated for the services they provide, while maintaining confidentiality protects patient privacy and adheres to laws such as HIPAA. Keeping records of submitted claims is vital for tracking billing and ensuring proper follow-ups on any outstanding claims.