Which of the following is not part of the HEAT acronym?

The HEAT acronym is a helpful framework used in customer service, particularly in healthcare settings, to provide effective and compassionate support to patients and clients. The letters in HEAT stand for Have information ready, Be empathetic, and Take action. Each of these components plays a critical role in ensuring that patients feel supported and understood when they access services.

Having information ready equips staff to answer questions and provide guidance efficiently, which can alleviate patient anxiety. Being empathetic is crucial for building rapport and trust with patients, allowing them to feel heard and valued. Taking action refers to the importance of following up on patient needs, demonstrating a commitment to their care.

The component that is not part of the HEAT acronym, "Express interest," while a valuable trait in customer service, does not explicitly align with the established structure of HEAT. This nuance helps delineate the specific focus of the acronym, which emphasizes readiness, empathy, and proactive assistance.