Which of the following phrases can help resolve conflict?

Using the phrase "I understand what you're saying" is effective in conflict resolution as it demonstrates empathy and validation towards the other person's feelings or opinions. This acknowledgment creates an atmosphere of respect and openness, allowing both parties to feel heard. When someone feels understood, they are more likely to lower their defenses and engage in constructive dialogue, paving the way for collaboration and finding a mutually acceptable solution.

In contrast, suggesting someone "needs to be stronger" can come off as dismissive and condescending, which may escalate the conflict rather than diffuse it. Likewise, telling someone they "should get professional help" might imply that their issues are beyond understanding or addressing in the moment, which can lead to feelings of shame or resentment. Sharing personal experiences, such as saying "I have had that happen to me," can sometimes be helpful, but it can also shift focus from the other person's situation to the speaker's experience, which may not always aid in resolution.