Which skills are exemplified by effective communication and professionalism?

The skills exemplified by effective communication and professionalism fall under interpersonal skills. Interpersonal skills refer to the abilities used by a person to interact effectively with others, including verbal and non-verbal communication, active listening, empathy, and the ability to build relationships. These skills are crucial in a medical administrative setting, where clear communication can enhance the patient experience, improve collaboration among staff, and create a positive work environment.

General skills, while important, typically encompass a broader range of abilities that may include organization, time management, and problem-solving, which are not specifically tied to communication and professionalism. The emphasis on effective communication and professionalism highlights the importance of connecting with others, making interpersonal skills the most relevant choice in this context.

Clinical skills are primarily related to medical knowledge and patient care, while technical skills involve the use of specialized tools or software. Neither of these focuses on the human interaction aspect that effective communication and professionalism require. Therefore, interpersonal skills stand out as the correct answer.