Which term should be avoided when writing a collection letter?

In writing a collection letter, the use of the term "neglected" should be avoided because it carries a strong negative connotation that can come across as accusatory or judgmental. This term implies a deliberate disregard or failure to take responsibility, which can alienate the recipient and potentially escalate the situation.

Creating a collection letter requires sensitivity and professionalism. Terms like "overlooked," "missed," and "forgotten" are generally seen as more neutral and less confrontational, suggesting that the issue might be unintentional or due to an oversight rather than a willful neglect. Using language that maintains a respectful and understanding tone helps foster better communication and may improve the likelihood of a positive response from the recipient.